You can do this by clicking 'USER' under the Role column of the email ID you are changing, selecting Admin via radial button, then Submit to save your changes. Once you have access to the owner account, go HERE to promote the user account of your choice to admin. To promote an associate account, you will need to log out and recover your primary account login HERE (recover owner password HERE). A user-level account can be promoted if there is one you prefer to use over the primary owner account for billing access, but this will need to be done manually using the instructions below.įor full details on the Mediacom ID management, please go HERE. For those of you that are no longer able to access the Pay Bill tab and options you will need to log out of the user-level account you are using and log in to the owner-level account in order to gain access or modify your other account settings. CLICK HERE for information.We have noticed that users were recently made aware that they were not using the primary Owner account to log in due to the missing payment option and statement view access once logged in. The role will need to be updated to Admin or Owner in order to access Bill Payment functionality. Please note: ID’s with the role of User do not have access to Bill Payment. If turning the popup blocker did not resolve the issue, please contact our Technical Support center. It is also possible the browser’s security setting is set to ‘high’ which will not allow cookies to be stored on the computer, or security software installed may be blocking the site. The popup blocker is part of Internet Explorer's settings and can be turned off by going into 'Tools' and select 'Turn off Popup Blocker'.

If a 'processing failure' error is presented when attempting to log into My Account, a popup blocker may be activated. You can view your internet usage, view and pay your bill, manage your billing preferences, check for outages, troubleshoot your service, verify scheduled appointments and set contact preferences. My Account allows you to manage your account all from an easy-to-use interface.

Online mediacom bill pay